Collection: FAQ

How does the Finance Option work?

When you apply for finance you will be passed to a Novuna Secure Portal where you can enter your details safe in the knowledge that the information is shared only with you and the provider. Once you have been given a decision you will be transferred back to Aberdeen Sewing Machine to complete your purchase.

What happens after my finance application is submitted?

Within minutes of your application being approved, you will be presented with the options to either e-sign or print and return your finance agreement.

If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms.

Once you have agreed to the terms of the finance agreement Aberdeen Sewing Machines Ltd trading as Aberdeen Sewing Machines will be notified and you need do nothing more.

If you choose to print and return your agreement you should print the agreement, read it carefully and then sign the document following the instructions on the covering letter. This signed document should then be posted to the address shown on the covering letter of the finance agreement.

*Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.


If you decline my application, what is the reason?

In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for the decline of your application, it is usually based on one, or a combination of the following:

  • Your credit score (please note that every finance company will score you differently)
  • Adverse credit reference agency information
  • You are considered to be overcommitted
  • You are aged under 18
  • Your existing account performance with other lenders


Are your Prices Up to date?

Yes. All prices are current. Delivery is charged on any purchases where the total does not exceed £30. There are no delivery charges on orders over £30. In the unlikely event you find the same model cheaper elsewhere please contact us and we will match the price on like for like offers.


What are my Delivery Options?

Please note that our delivery service may be affected over bank holidays and during sale periods. Specific delivery details will be confirmed at the time of order. 

Next day delivery is subject to stock, courier availability and courier area. For full exceptions please refer to our Terms and Conditions.


How can I track my order?

Please phone 01224 478555 or email:


What does the Warranty cover?

Aberdeen Sewing Machines have been certified by our branded manufacturers as an official reseller of their products. Our machines are brand new (unless otherwise labelled) and have a full manufacturer’s warranty. Product registration may be required and recommended to gain full benefits of any warranty.

The standard manufacturer’s warranty period applies to all products. This may not cover certain parts like needle threaders and bobbin cases for example.

Warranty repairs are undertaken by our physical store in Aberdeen. Booking arrangements must be completed with Aberdeen Sewing machines before Machines are returned.


Are all products on your website in your Aberdeen store?

Not at the moment, we do however hold a large range of sewing and embroidery machines and selected parts and accessories.

We kindly ask you contact us prior to visiting to check we have the model you are looking at in stock.


Do you offer delivery/collection or onsite repair?

Yes we do. Please contact us on 01224 478555 to arrange collection and delivery of your sewing machinery.

We offer service and repair of industrial sewing machinery onsite.