Aberdeen Sewing Machines have been certified by our branded manufacturers as an official reseller of their products. Our machines are brand new (unless otherwise labelled) and have a full manufacturer’s warranty. Product registration may be required and recommended to gain full benefits of any warranty; you must register within 30 days.
The standard manufacturers warranty period.
ELNA 2 years
HUSQVARNA VIKING 5 years
JANOME 2 years
JUKI 5 year (Sewing Machines) 2 years (Overlockers)
PFAFF 5 years
SILVER VISCOUNT 2 years..
TOYOTA: 3 years
SINGER 1 – 2 years
Waived Returns Collection Cost
If your new machine is found to need engineering attention due to a product failure or fault for a period of 3 months, we will arrange collection, inspection, repair and return of your machine within the UK mainland. Please email or phone first, as all repair/returns must follow our: Returns & Refund Policy https://aberdeensewing.com/returns-refund-policy/. Our Aberdeen Sewing Machine representatives may contact you to discuss the problem and provide assistance before the return is authorised. We will always ask permission to contact you by a preferred method – telephone / email / whatsapp / skype / facetime / facebook messenger.
Please retain the original packing materials, otherwise we cannot be held responsible for any damages caused in transit if the machine is not in its original packaging.
This does not affect your statutory consumer rights and will apply only to machines purchased for use in the UK mainland and used for normal domestic purposes consumable items as stated in manufacturers warranty are not included. The waived collection fee criteria is applicable to all Sewing Machines but other products at our discretion.
For items being returned for refund see our: Returns & Refund Policy https://aberdeensewing.com/returns-refund-policy/.