Returns & Refund policy:
Thank you for shopping at Aberdeen Sewing Machines, we want you to be completely satisfied with your purchase. If not we are here to help, should you wish to return anything bought from us, we will be happy to refund the value paid provided it is in fully resalable condition.
To return an item please contact [email protected] to obtain a returns number. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging and returned to:
Aberdeen Sewing Machines
39 Baker Street
If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item; or deduct up to 15% of the original selling price from the refund amount.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 5 working days, depending on your card issuer’s policies. Please ensure when you are returning goods that a copy of your invoice/receipt is enclosed with the goods. We cannot apply any refund or credit without a copy of your invoice/receipt or proof of delivery.
Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us.
If you have any further questions on how to return your item to us, contact us:
E-Mail: [email protected]
Tel: +44 1224 478555
Postal Address: Aberdeen Sewing Machines, 39 Baker Street, Aberdeen AB25 1UR.